Privacy Policy

Effective Date: September 19, 2026

Healing Heart Home Health  is committed to protecting the privacy and security of information entrusted to us. We provide dependable, one-on-one care for people with special needs, regardless of age or condition, including Companion Care, Personal Care, Homemaker Services, Hospital to Home Care, and Respite Care.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, subscribe to our newsletter, submit a booking or service inquiry, or apply for employment.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information You Provide

You may voluntarily provide information when you:

  • Contact us through our contact form.
  • Request or book our services.
  • Subscribe to our newsletter.
  • Apply for a position through our career form.
  • Request information about our services.
  • Communicate with us by email, telephone, or other available methods.

This information may include your name, email address, telephone number, address, preferred contact information, information about requested services, employment-related information, and other information you choose to provide.

Sensitive or Care-Related Information

When you request home health or support services, you may choose to provide information concerning an individual’s needs, condition, care requirements, accessibility needs, or other information relevant to arranging services.

Please do not submit unnecessary medical, financial, or other highly sensitive information through a general website contact form. Where more sensitive information is required, we will provide an appropriate method for submitting it.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address.
  • Browser type and device information.
  • Operating system.
  • Pages viewed and links clicked.
  • Date and time of website visits.
  • Referring website or page.
  • General website usage information.

We use this information to operate, maintain, secure, and improve our website.

2. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites remember preferences, understand how visitors use the website, and improve functionality.

We may use cookies for purposes such as:

  • Essential website functionality.
  • Remembering preferences.
  • Understanding website traffic and usage.
  • Improving website performance and user experience.
  • Supporting analytics or other website features.

Where required by applicable law, we will obtain consent before placing non-essential cookies on your device.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

3. Newsletter

If you subscribe to our newsletter, we may collect your name and email address and use that information to send newsletters, updates, announcements, educational information, or information about Healing Heart’s services.

You may unsubscribe from marketing or newsletter communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

4. Booking and Service Requests

When you submit a booking or service inquiry, we use the information you provide to:

  • Respond to your request.
  • Determine how we may assist you.
  • Communicate about requested services.
  • Coordinate or arrange services.
  • Follow up regarding your inquiry.
  • Maintain appropriate business and service records.

Submitting a booking request does not necessarily mean that a service has been accepted or confirmed. A booking becomes confirmed only when Healing Heart communicates confirmation through an appropriate channel.

5. Contact Forms

Information submitted through our contact form may be used to:

  • Respond to your questions.
  • Provide information about our services.
  • Communicate with you regarding your inquiry.
  • Improve our services and website.
  • Maintain appropriate business records.

We ask that you provide only information reasonably necessary for us to respond to your inquiry.

6. Career Applications

If you submit information through our career form, we may collect information such as your name, contact information, employment history, qualifications, resume/CV, references, and other information you voluntarily provide.

We use this information for recruitment, hiring, candidate evaluation, communication with applicants, and related employment purposes.

We may retain applicant information for as long as reasonably necessary for recruitment and employment-related purposes or as required by applicable law.

7. How We Use Information

We may use information we collect to:

  • Provide and coordinate our services.
  • Respond to questions and inquiries.
  • Process booking and service requests.
  • Communicate with clients, prospective clients, applicants, and subscribers.
  • Send newsletters and other communications where permitted.
  • Process employment applications.
  • Improve our website and services.
  • Maintain records.
  • Detect, prevent, and address fraud, abuse, security incidents, or technical problems.
  • Comply with legal, regulatory, and contractual obligations.
  • Protect the rights, safety, and property of Healing Heart, our clients, employees, and others.

8. How We Share Information

We do not sell your personal information.

We may disclose information when reasonably necessary to provide services, operate our business, or comply with legal obligations. Depending on the circumstances, information may be shared with:

  • Service providers that help us operate our website or business.
  • Technology, hosting, email, scheduling, or communications providers.
  • Professional advisers where appropriate.
  • Healthcare or care-related professionals involved in providing or coordinating services, where authorized or otherwise permitted by law.
  • Government authorities, regulators, courts, or law enforcement when required or permitted by law.
  • Other parties when necessary to protect the safety, rights, or property of individuals or comply with legal requirements.

Where appropriate, we seek to use contractual and organizational safeguards to protect information shared with service providers.

9. Health Information and Privacy

Healing Heart recognizes that information concerning a person’s health or care needs may be particularly sensitive.

We will handle health-related information in accordance with applicable privacy and healthcare laws and regulations that apply to our services and operations.

If a particular law, regulation, or healthcare privacy framework applies to your information, additional privacy rights, notices, or procedures may apply.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to us through the internet.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of those third parties before providing them with personal information.

12. Children’s Privacy

Our services may be available to individuals of different ages, including children and young people where appropriate. However, our website is not intended to knowingly collect information from children through general website forms without appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action where required.

13. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information, subject to applicable legal exceptions.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain processing.
  • Request a copy of certain information in a portable format.
  • Opt out of certain marketing communications.

To exercise applicable rights, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, maintain business and employment records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory requirements.

Retention periods may vary depending on the type and sensitivity of the information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date above. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact:

Healing Heart Home Health
Address: 108-B Memory plaza. Whiteville NC 28472
Phone: 910 207 7834
Email: info@healingheartnc.com
Website: healingheartnc.com